REFUND POLICY

🚨order cancellation process

1. Free Window:
• Orders can be canceled within three hours of placement at no cost.
2. Cancellation Fees:
• After the initial three hours, a 25% processing fee applies.
3. Processing Status:
• Orders past the first day of processing cannot be canceled.

For assistance, contact customer support with your order number. Thank you for your understanding.

🛍️ Return Policy Notice 🚫

Dear valued customers,

We'd like to clarify our return and refund policy. You can only return an item if it's damaged or if you receive the wrong item. 🧐 In these cases, we'll be happy to assist you with a return or refund. However, for all other reasons, such as a change of mind or if the item is in good condition, we regret that we can't process returns or issue refunds. 😔

Your understanding is greatly appreciated, and if you have any questions or concerns, please reach out to our customer service team. 😊 Thank you for choosing . 🙌🛒

**1: Confidence Guaranteed! 🌟**

- Shop with unwavering confidence in our commitment to excellence.
- Enjoy enduring quality and style with every purchase.

**2: Hassle-Free Returns**

- To initiate a return, ensure your item is in the same condition as received, with tags, unworn, and in its original packaging.
- Keep your receipt or proof of purchase handy.
- We provide a seamless return process for your convenience.
- Contact us to start your return journey.*for damaged products only 
 Accepted returns come with a return shipping label and clear instructions on the process.

**3: Defective or Wrong Item? We've Got You Covered! 🛠️**

- Inspect your order upon arrival; if it's damaged, defective, or not what you ordered, contact us immediately.
- We'll assess the issue and make it right.

**4: Exceptions and Non-Returnable Items 🚫**

- Some items can't be returned, including perishable goods, custom or personalized products, and hazardous materials.
- Sale items and gift cards are non-returnable.
- Contact us if you're unsure about a specific item.

**5:Our Perfect Fit Guarantee includes the following:
- We offer a hassle-free size exchange if your purchase doesn't fit, accompanied by a size chart and expert advice to help you select your ideal size.
- Please note that not all orders are eligible for size exchange if the customer fails to consult and accurately assess the provided size chart.
- We stand behind the accuracy of our sizing, ensuring that all our items are in their true size.

**6: European Union 90-Day Cooling Off Period **

- If your merchandise is shipped to the European Union, you have a 90-day window to cancel or return your order without providing a reason🛑(it must fit our return policy, and the previous notes such as damaged items etc).
- Just ensure the item is in its original condition, with tags, and a receipt or proof of purchase.

**7: Refunds Made Easy 💰**

- Once we receive and inspect your return, we'll promptly notify you of the refund status.
- Approved refunds are automatically processed back to your original payment method within 10 business days.
- Please note that your bank or credit card company may take some additional time to process the refund.
- If it's been more than 15 business days since approval, don't hesitate to contact us .

🚨📸 Important Requirement for Refunds & Returns 🔄

Dear Valued Customer,

We want to emphasize a crucial condition for processing refunds and returns effectively. To ensure a seamless experience, it is essential that you provide us with multiple clear pictures 📷 highlighting the issues with the item you received.

Our dedicated specialist team relies on these images to make a fair and thorough assessment of your refund request. We value your time and want to expedite the process, but we need your cooperation in this matter. We kindly request your patience, as our team requires 2-3 business days ⌛ to review the images and make a decision regarding your refund.

Your support in adhering to this policy is vital, as it allows us to serve you better and address your concerns promptly. We’re here to help you throughout this process. If you have any questions or concerns, please don’t hesitate to contact our support team – they are always ready to assist you. 😊

🚨Return and Shipping Responsibility 📦

Once your refund request is accepted, you must ship the item back to our factory at your own expense. We’ll provide you with the shipping address. Please note that return shipping costs are the responsibility of the customer. Once we receive the item, we’ll initiate the refund process.

Sense, we provide only free delivery for the items for the customers addresses.